Skyflame 5LB Red Natural Lava Rock Granules for Gas Fire Pit | Fireplace | Gas Log Set | BBQ Grills | Garden Landscaping Decoration, Size from 3/8" to 3/4", 5-lb/Bag

Features:

• Multifunctional: improve flame performance by spreading the gas dispersion in all directions | base layer underneath fire glass or mixing with glass together | retain the heat under the cooking surface for all gas grills | great in soil to retain moisture for plants | decorative landscape lava rock for garden, patio, ponds, fish tank etc.
• Attention: Comes in a variety of tiny sizes From 3/8" to 3/4", black with porous surface.
• Withstand extremely high temperatures without sustaining any damage or crumbling.
• For use with fire bowls, fire pits, and fireplaces, either indoors or outdoors, Eco-friendly and safe.
• Give your fireplace a "full" and natural look by adding lava rock around your log set.

Package Includes:

• One (1) Skyflame 5LB Red Natural Lava Rock Granules for Gas Fire Pit | Fireplace | Gas Log Set | BBQ Grills | Garden Landscaping Decoration, Size from 3/8" to 3/4", 5-lb/Bag

Shipping Policy

At Chicagoutlet, we are committed to delivering your orders efficiently and transparently. This Shipping Policy explains our processing times, shipping methods, and delivery expectations so you can shop with confidence.

---

Order Processing

• Orders are processed Monday through Friday, excluding U.S. federal holidays.

• Most orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During periods of high demand, processing times may extend beyond 3 business days.

Processing time refers to order preparation and does not include transit time.

---

Fulfillment & Shipping Locations

Chicagoutlet operates from Saint Charles, Illinois, where we manage customer service and logistics coordination.
To ensure product availability and timely delivery, orders may be fulfilled from multiple U.S. and international fulfillment centers, including trusted third-party logistics partners and suppliers.

As a result:

• Orders may ship from different locations

• Items in the same order may arrive in separate packages

• Shipping times may vary by product

---

Domestic Shipping (United States)

Free Standard Shipping

• Free shipping is included on eligible U.S. orders

• Estimated delivery time: 4–7 business days after processing

• Transit time does not include processing time

Express Shipping (Optional Upgrade)

• Express shipping is available at checkout for select items

• Estimated delivery time: 1–2 business days after processing

• Express shipping accelerates transit only and does not shorten processing time

---

Additional Domestic Shipping Information

• Orders may be delivered via USPS or other courier services

• Some shipments may arrive with regular mail delivery

• If delivery is unsuccessful, the carrier may leave instructions for redelivery or pickup

• Customers are responsible for providing an accurate and complete shipping address
  Incorrect or incomplete addresses may result in delays or returned shipments

---

USPS Postage Stamps

USPS postage stamp booklets are shipped via standard USPS envelope mail without tracking in order to keep shipping free.
Delivery times for stamp orders may vary.

---

International Shipping

We offer international shipping to many countries.

Estimated International Delivery Times

Delivery times are estimates and may vary due to destination, customs clearance, and local carrier handling.

---

Tracking

• Tracking is provided for most international shipments when available

• Tracking availability depends on the destination country and shipping method

• Some international shipments may have limited or partial tracking

---

Customs, Duties & Taxes

• International customers are responsible for all customs duties, taxes, and import fees

• These fees are determined by local customs authorities and are not included in product or shipping prices

• The buyer is considered the importer of record and must comply with all applicable laws

• Some customs agencies may require identification (such as a passport or tax ID) prior to delivery

---

International Returns & Refunds

• International returns are accepted within 30 days of delivery

• Items must be returned in original, unused condition

• Shipping costs, customs duties, and taxes are non-refundable

• Return shipping costs are the responsibility of the customer

---

Important Notes

• Shipping carriers may be changed based on package size, weight, or destination

• Delays caused by customs processing, carrier issues, or incorrect shipping information are beyond our control

• Estimated delivery times are not guaranteed

---

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: chicagoutletcom@gmail.com
Phone: +1 (312) 600-7409
Address:
11 E Main St.
St. Charles, IL 60174
United States

Frequently Asked Questions (FAQ)

Payments & Security

What payment types do you accept?
We currently accept Visa, MasterCard, American Express, and Discover.

Is it safe to use my credit card on your site?
Absolutely. Your privacy and security are our top priorities. We never store your credit card information and use advanced security protocols to keep your data safe.

What’s a Security Code?
It’s the 3-digit number on the back of your card (or 4-digit on the front for AMEX). We ask for this to help prevent fraud and keep your purchase secure.

Ordering

How do I know my order went through?
Once your order is placed, you'll see a confirmation page and receive an email with your order number. If you don’t see it, check your spam or contact us.

Why can’t I check out?
Try double-checking:

• Card number and security code (no spaces)

• Billing address and zip code

• Sufficient funds on your card
  Still stuck? Email us at chicagooutletcom@gmail.com and we’ll help.

Can I cancel my order?
We process orders quickly to get them out fast. If your order hasn't shipped yet, we’ll do our best to cancel it. Email us at chicagooutletcom@gmail.com right away.

Are there any hidden fees or charges?
Nope! What you see is what you pay—item cost + any applicable sales tax, and that’s it.

Shipping

Where do you ship from?
We ship from our main facility in Saint Charles, IL.

How much does shipping cost?
Shipping is FREE on all U.S. orders. Express upgrades are available.

How do packages ship?
We ship via USPS, UPS, FedEx, and other trusted carriers—depending on the item and supplier.

How long does it take to get my order?
Orders are processed Monday–Friday (excluding holidays) within 1–3 business days. After processing, delivery times are:

• Free Expedited Shipping: 4–7 business days

• Express Shipping Upgrade ($14.99): 1–2 business days

Note: Express shipping speeds up delivery after processing. It does not skip our 1–2 business day processing time.

Will I get a tracking number?
Yes! As soon as your order ships, we’ll email you a tracking link. Note: It may take up to 24 hours for tracking to appear in the carrier’s system.

What if I order multiple items?
Since we ship from multiple locations, your items may arrive in separate packages and on different days.

Where do you ship?
We currently ship to the contiguous U.S. only. International shipping is available on select items (see below).

International Shipping

Do you offer international shipping?
Yes! We ship to many countries. Customs fees, taxes, and import duties are the buyer's responsibility.

International Delivery Estimates:

• USPS: 1–25 Days

• UPS: 7–14 Days

Estimates vary depending on your country and customs clearance times.

Will I receive tracking info for international orders?
Yes—when available, we’ll provide tracking. Note: Not all countries support end-to-end tracking.

Can I return international orders?
Yes, but note that shipping and customs fees are non-refundable. Please contact us for return instructions.

---

Special Notes on USPS Stamp Orders

How are USPS stamps shipped?
To offer free shipping, postage stamp booklets are sent via standard USPS letter mail without tracking.

Estimated delivery: 4-7 business days.

Returns & Exchanges

Do I have to pay for return shipping?
If you purchased Re:Do protection at checkout, you get a Returns Label. Click here for more info: https://Chicagoutlet.com/apps/redo/returns-portal/login
If not, return shipping is the customer’s responsibility.

How long do I have to return something?
You have 30 days from delivery to initiate a return.
Items must be in their original condition.
Used/open-box products: 30-day return policy with our Chicagoutlet Renewed Guarantee.

How do I start a return?
Please check our return page: https://Chicagoutlet.com/policies/refund-policy

Product Conditions

What does “Open Box” mean?
These items are in perfect working condition but may have damaged or missing packaging. All accessories are included.

What does “Renewed” mean?
These are professionally inspected and tested to work and look like new, with minimal to no wear. They come with our 30-day Renewed Guarantee.

100% Satisfaction

At Chicagoutlet, your satisfaction is our priority.

If you're not completely happy with your purchase, we offer hassle-free returns or exchanges within 30 days of receiving your order.

We’re here to help and want you to feel confident shopping with us—we’ll do everything we can to make it right.

Still Have Questions?

Business Name: Chicagoutlet.com

📧 Chicagoutletcom@gmail.com

Phone: ‪+1 312 600 7409

Address: 11 E Main St., St. Charles, IL 60174

Customer Service available Monday to Friday (10 AM - 4 PM)